Patient Information

Patient Fees

All fees are payable on the day of service. They are displayed in waiting rooms within the clinic and are as follows:

Standard consultation

                                   Fee                         Discount

Private:                      $77.00                      $10.00

HCC/CSHC:              $67.00                       $10.00

Short consultation

Private:                      $43.50                       $5.00

HCC/CSHC:               $32.95                       $5.00

Long consultation

Private:                       $122.00                     $13.00

HCC/CSHC:               $104.65                      $13.00

*Please note the discount only applies if the account is paid on the day of service.

This practice currently bulk bills blue pension card holders and patients under the age of 16 years.

Health Care Card and Senior Health Care Card holders will incur a fee in the clinic.

Home visits

Home visits can be arranged by contacting the office for patients whose condition prevents them from attending the clinic. Home visits will be arranged at the doctors’ discretion.

Special consultations

Please advise reception if your appointment is for a pre-employment or insurance medical or of an extended duration.

Out-of-pocket expenses for investigations / specialist visits

The Corangamite Clinic is not responsible for expenses that may be incurred when visiting other health professionals or if being referred for diagnostic procedures. Please check when making your appointment if there will be a charge.

Test results

Your doctor will advise you when to call for test results. These are generally available between 5.15pm and 6pm. A message may be left with the receptionist for the doctor to call back at the doctor’s earliest convenience or a follow up appointment can be made. SMS is also available for test results.

*Further investigations requested by the doctor will incur a fee, charged by the provider carrying out the investigation.

Telephone access

Doctors at Corangamite Clinic cannot be contacted by phone during consultations, except in emergency situations. Messages will be taken and your call returned at the earliest opportunity.

Scripts

In the interests of minimising and detecting side effects and to ensure the prescribed medication continues to be appropriate, from 1 January 2003 no routine regular scripts will be issued without consultation.

Cancellations

If you are unable to keep an appointment please phone Corangamite Clinic as this allows your appointment to be used for urgent patients. Missed appointments could incur a fee or your next appointment may not be with the doctor of your choice.

Email

Patients may contact the practice via email for general non urgent matters and staff will endeavour to respond to all correspondence within 24 hours. Patients are reminded that email is not a secure source of communication and confidential patient information will not be transmitted without patient and GP approval and encryption. Appointments can not be booked via email.

Reminder system

Corangamite Clinic is committed to preventive care. We may issue you with a reminder notice from time to time offering you preventive health services appropriate to your care. If you do not wish to be part of this system please let us know at reception.

Privacy

Your medical record is a confidential document. It is the policy of Corangamite Clinic to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Please ask our friendly staff if you would like a full copy of our privacy policy or click on the link at the bottom of this page.

Your rights

If you are not satisfied with our service, please contact us. We take complaints seriously and aim to resolve them quickly and fairly.

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial.

To lodge a complaint with the HCC:

Fill out a complaint form at www.hcc.vic.gov.au

or

Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.