Patient Fees
Fees
Corangamite Clinic is a Private Practice – all fees are payable on the day of service. Fees are displayed in waiting rooms within the clinic and are as follows:
Obstetric Booking Information & Fees
Your rights
Talk to us about your feedback
We are happy to discuss and address any issues or concerns that you may have regarding your care whilst attending our practice. This can be done in the clinic, over the phone or in writing if preferred. Your feedback is appreciated and enables us to improve our practice and services.
However, we are unable to respond to negative or defamatory reviews on social media platforms due to confidentiality restrictions, regulations and ethical codes.
Therefore, it is Practice Policy that we will not continue to provide services to individuals that leave such reviews as these acts undermine the ideal Doctor-Patient relationship and quality of care. Posting of such reviews will act as a termination of care (life threatening emergencies excluded).
If you are not satisfied with our service, please contact us. We take complaints seriously and aim to resolve them quickly and fairly.
If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial.
To lodge a complaint with the HCC:
Fill out a complaint form at www.hcc.vic.gov.au
or
Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.
Defamatory comments
Defamatory comments which may impact on the reputation of Corangamite Clinic, its Doctors or Staff, may result in legal action.
Home visits
Home visits can be arranged by contacting the office for patients whose condition prevents them from attending the clinic. Home visits will be arranged at the doctors’ discretion.
Special consultations
Please advise reception if your appointment is for a pre-employment or insurance medical or of an extended duration.
Out-of-pocket expenses for investigations / specialist visits
The Corangamite Clinic is not responsible for expenses that may be incurred when visiting other health professionals or if being referred for diagnostic procedures. Please check when making your appointment if there will be a charge.
Test results
Please call the clinic between 9am – 12pm and 2pm – 5pm to have a message sent to your doctor requesting your results. The doctor may call you back at their earliest convenience or a follow up appointment can be made by reception. SMS is also available for test results.
*Further investigations requested by the doctor will incur a fee, charged by the provider carrying out the investigation.
Telephone access
Doctors at Corangamite Clinic cannot be contacted by phone during consultations, except in emergency situations. Messages will be taken, and your call returned at the earliest opportunity.
Scripts
In the interests of minimising and detecting side effects and to ensure the prescribed medication continues to be appropriate, from 1 January 2003 no routine regular scripts will be issued without consultation.
Cancellations
If you are unable to keep an appointment, please phone Corangamite Clinic as this allows your appointment to be used for urgent patients. Appointments which are missed or cancelled with less that 2 hours’ notice will incur a fee.
Patients may contact the practice via email for general non urgent matters and staff will endeavor to respond to all correspondence within 24 hours. Patients are reminded that email is not a secure source of communication and confidential patient information will not be transmitted without patient and GP approval and encryption. Appointments cannot be booked via email.
Reminder system
Corangamite Clinic is committed to preventive care. We may issue you with a reminder notice from time to time offering you preventive health services appropriate to your care. If you do not wish to be part of this system, please let us know at reception.
Privacy
Your medical record is a confidential document. It is the policy of Corangamite Clinic to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
Please ask our friendly staff if you would like a full copy of our privacy policy or click on the link at the bottom of this page.